Job Information
Delaware North Restaurant Supervisor, 1919 Kitchen and Tap at Lambeau Field in Green Bay, Wisconsin
The Opportunity
Delaware North Sprtservice is searching for a full-time Restaurant Supervisor to join our 1919 Kitchen and Tap team at Lambeau Field in Green Bay, Wisconsin. If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Dining Room Supervisor position.
Pay
$18.00 - $18.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner
Trains new and existing team members, under the direction of management
Handles disciplinary matters and ensures quality employee performance
Enforces and adheres to all unit and company alcohol service policies and procedures
Ensures quality, accuracy, and timely delivery of food and beverage orders
Assists team members with service and/or billing issues
Verifies proper set-up, service, and cleaning of assigned area throughout shift
Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management
Performs opening and closing procedures
Verifies all paperwork is complete and turned in at conclusion of shift
Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked
Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations
Completes daily point-of-sale reports as requested by management
Adheres to and enforces inventory and labor control measures; performs inventory counts as requested
Performs other duties as assigned
Qualifications
Must be at least 18 years old.
Minimum of 2-3 years' work experience in front-of-house restaurant or foodservice position, in a high-volume environment, required
One-year supervisory experience in restaurant or service environment preferred
Experience in credit card processing required
Previous experience using computerized POS system required; previous experience with MICROS POS preferred
Ability to obtain a City of Green Bay alcohol operator's license within 60 days of start date
Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
Ability to complete required pre-employment food safety and alcohol service training
Knowledgeable in the operation of a high-volume sit-down restaurant with high service standards
Possess basic knowledge of bar operations and standard drink recipes and alcohol brand names
Basic math skills; ability to accurately total guest checks, account for inventory
Strong verbal and written communication skills; ability to communicate with staff and to prepare written reports
Strong time management and organizational skills; ability to direct the work activities of several team members simultaneously and plan ahead
Highly motivated, ability to take initiative, ability to work in fast-paced environment
Team-oriented; ability to work effectively with others
Physical Requirements
Ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions
Ability to maneuver between tables and around corners
Ability to lift, balance and move large food trays, weighing up to 50 lbs.
Visual acuity and hearing sufficient to take orders and prepare bills
Majority of time spent alternating between indoor, climate-controlled environment of restaurant and temperature fluctuations of warehouse and kitchen
Shift Details
Day shift
Evening shift
Holidays
Weekends
Overtime as needed
Who We Are
Delaware North operates concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown we manage The Turn, featuring Topgolf Swing Suites, and operate special events including seasonal sledding and ice skating.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.